You Provide

• Identity and contact information — your full name, email address, billing and shipping address, and any phone number you choose to provide at checkout.

• Order information — the products you purchase, order quantities, order history, and related correspondence.

• Payment information — your card or payment details are collected and processed directly by our PCI-compliant payment processor. We do not see or store your full card number on our own systems.

• Communications — when you contact us by email or through our contact form, we retain the content of those messages and our responses so we can assist you.

Information Collected Automatically

• Usage data — pages viewed, links clicked, time spent on the site, referring URLs, and general navigation patterns.

• Device and technical data — your IP address, approximate location derived from it, browser type and version, operating system, and device identifiers.

• Cookies and similar technologies — small files and identifiers placed on your device that help the site function and help us understand how it is used (see the Cookies section below).

Information From Service Providers

We may receive limited information from the partners who process payments, host our website, deliver freight, and provide analytics — for example, confirmation that a payment succeeded or that a shipment was delivered.

4. How We Use Your Information

We use the information we collect only for legitimate business purposes connected to operating our store and serving you as a customer:

• To process and fulfill orders — including taking payment, arranging freight, coordinating delivery, and sending order confirmations.

• To communicate with you — to send order updates, shipping and tracking notifications, and to respond to your questions and requests.

• To handle returns, refunds, and warranty claims — to verify purchases and process claims in line with our policies.

• To operate, secure, and improve our website — using aggregated, non-identifying data to understand performance and prevent fraud or abuse.

• To comply with our legal obligations — including tax, accounting, and record-keeping requirements, and to respond to lawful requests.

We do not sell your personal information, and we do not use it for automated decision-making or profiling. We do not send unsolicited marketing email; any service emails we send relate to your orders or inquiries.

5. Cookies & Tracking Technologies

Cookies are small text files stored on your device. We use them, along with similar technologies, to keep the site working correctly and to learn how it is used.

Types of Cookies We Use

• Strictly necessary cookies — required for core functions such as the shopping cart, secure checkout, and security. The site cannot function properly without them.

• Analytics cookies — help us understand how visitors find and use the site so we can improve it. The information is aggregated and not used to identify you personally.

• Preference cookies — remember choices you make (such as region or display settings) to improve your experience.

You can control or delete cookies through your browser settings, and you can usually set your browser to refuse non-essential cookies. Please note that disabling certain cookies may affect how parts of our website work.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to anyone. We share it only as necessary to run our business and fulfill your order, and only with parties bound to protect it.

• Payment processors — to securely authorize and process your payment.

• Website and e-commerce platform — our hosting and store platform processes data on our behalf so the website and checkout can operate.

• Freight and shipping carriers — your name, delivery address, and contact number are shared solely so your order can be delivered and scheduled.

• Analytics providers — to help us measure and improve site performance using aggregated data.

• Legal and safety reasons — we may disclose information where required by law, court order, or governmental authority, or to protect our rights, property, or the safety of others.

• Business transfers — if our business is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to this policy.

7. Data Retention

We keep personal information only for as long as necessary to fulfill the purposes described in this policy, including to complete your order, provide warranty and return support, and meet our legal, tax, and accounting obligations. Order and transaction records are typically retained for the period required by applicable law. When information is no longer needed, we take reasonable steps to delete or anonymize it.

8. Data Security

We take reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction.

Our website uses SSL/TLS encryption for data transmitted between your browser and our servers, and payments are handled by secure, PCI-compliant processors. Access to personal information is limited to those who need it to do their jobs.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at info@ironequipusa.com.

9. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information. We will honor valid requests promptly and free of charge, except where the law allows otherwise.

• Access — request a copy of the personal information we hold about you.

• Correction — ask us to correct information that is inaccurate or incomplete.

• Deletion — ask us to delete your personal information, subject to legal record-keeping obligations.

• Restriction or objection — ask us to limit or stop certain processing of your information.

• Portability — request a copy of certain information in a portable format.

• Opt out — if you ever receive a communication you did not want, you can opt out by replying or contacting us.

To exercise any of these rights, contact us at info@ironequipusa.com. We may need to verify your identity before acting on your request.

10. Your California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect and how we use it, the right to request deletion, and the right not to be discriminated against for exercising your rights. We do not sell personal information as defined under California law. To make a request, contact us at info@ironequipusa.com.

11. Marketing Communications

We focus on service communications related to your orders and inquiries. If we ever offer promotional emails, they will be optional, and every promotional message will include an easy way to unsubscribe. Opting out of marketing does not stop essential transactional messages such as order confirmations and shipping updates.

12. Links to Other Websites

Our website may contain links to third-party websites or services that we do not operate or control. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

13. Children's Privacy

Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from anyone under 13.

If you believe we have inadvertently collected information from a child under 13, please contact us at info@ironequipusa.com and we will take prompt steps to delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date above and, where appropriate, provide additional notice.

Your continued use of our website after an update takes effect constitutes acceptance of the revised policy.

15. Contact Us About Privacy

If you have any questions, concerns, or requests about this Privacy Policy or your personal information, please reach out to us.

• Email: info@ironequipusa.com

• Address: 470 James Street, Suite 7, New Haven, CT 06513, USA

• Website: ironequipusa.com/contact

We aim to respond to all privacy-related inquiries within a reasonable timeframe, typically within a few business days.